Comments & Complaints
Please Note: If you do not wish to complete the online form please ask at reception for more information on making comments or suggestions.
If you have any suggestions on how we can improve our service to you, please write them down and hand them in to reception.
Compliments will be gratefully received either verbally or in writing and posted or handed in to reception.
Complaints will be dealt with as soon as possible by our complaints manager - Sharon Whittingham.
Comments are not complaints and will not be treated as such. If you make a comment to the receptionist you will be asked if you require it to be documented.
If you feel the need to complain about any service you have received from the practice, please call at the reception desk and ask if the complaints manager is available for you to speak to. She will be willing to discuss your problem in the hope of resolving the matter instantly. If you wish to put your complaint in writing please address your letter for the attention of the complaints manager and it will be acknowledged by informing you the matter is receiving attention and will be fully investigated. When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing the problem.
Information submitted through secure forms is used only for the purposes of processing your request. We may
be in touch with you in relation to the information submitted.
All Information submitted through secure forms is secured with a private key and is accessed over a secure
connection by nominated staff. We have a strict confidentiality policy.
This information is not shared with any third party organisations.
This information is retained for up to 28 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.